Refund policy

Return & Refund Policy

Return Window: We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

Non-Returnable Items: Due to hygiene and safety reasons, the following items are not eligible for return: opened personal care products, items marked as final sale, and any products that have been used or altered.

How to Start a Return: Email us at support@auravox.store with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds: Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.